At Roblox Treasure, we aim to ensure you’re delighted with every purchase. If you need to return an item, our policy is designed to be simple and efficient.
1. Eligibility for Returns
- Return Period: You have 30 days from the date of delivery to return items.
- Condition: Items must be returned in their original condition, including packaging. Items that show signs of use or damage may not be eligible for return.
2. How to Initiate a Return
- Contact Us: To start a return, please contact our customer support team at support@cybertalestudio.com or call +1 (888) 567-8901. Provide your order number and details about the item you wish to return.
- Return Authorization: We will provide instructions and a return authorization to proceed with the return.
3. Return Shipping
- Shipping Costs: The cost of return shipping is typically the customer’s responsibility, except in cases where the item is defective or incorrect. In such cases, we will cover the return shipping costs.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. Roblox Treasure is not responsible for lost or damaged returns during transit.
4. Refunds and Exchanges
- Refunds: After receiving and inspecting your return, we will process a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
- Exchanges: If you would like to exchange an item, please indicate this when contacting us. Exchanges are subject to product availability.
5. Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, contact us within 7 days of delivery. We will arrange for a replacement or refund and cover the return shipping costs.
6. Non-Returnable Items
- Exceptions: Personalized or custom products may not be eligible for return. Such exceptions will be specified on the product page.
Contact Us For any questions or assistance with returns, our customer support team is ready to help:
- Email: support@cybertalestudio.com
- Phone: +1 (888) 567-8901
- Customer Support Hours: Monday to Friday, 8:00 AM – 5:00 PM (PST)
Thank you for choosing Roblox Treasure. We are committed to providing you with the best shopping experience and look forward to serving you again!
